Privacy Policy

Effective Date: November 13, 2025

Last Updated: November 13, 2025

Maha Spices Indonesia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name and contact information (email address, phone number, mailing address)
Company information and business details
Product inquiries and order information
Communication preferences
Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser information
Device information and operating system
Website usage patterns and page views
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders and inquiries
Provide customer service and technical support
Communicate with you about our products and services
Improve our website, products, and services
Comply with legal obligations and export regulations
Prevent fraud and ensure website security
Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Business Partners

Shipping and logistics companies for order fulfillment
Payment processors for transaction processing
Quality certification bodies for product verification

Legal Requirements

When required by law or legal process
To comply with export regulations and trade requirements
To protect our rights, property, or safety

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. International Transfers

As an Indonesian export company, your information may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place for such transfers.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your personal information
Object to processing of your information
Withdraw consent where applicable

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

9. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Maha Spices Indonesia

Email: privacy@mahaspices.com

Phone: +62 8961 7150 999

Address: Singkawang, Indonesia